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Privacy Policy

Privacy Policy

This Privacy Policy explains how Bike Revive handles personal data when you use our website, contact us, or arrange bicycle servicing and repairs. It applies to enquiries, bookings, workshop visits, and related communications connected with our Sheffield workshop service.

Terms of ServiceContact
Effective DateAs stated in policy
ScopeAll users of our services
QuestionsContact
01
Processing purpose

How We Use Data

We use personal data to respond to enquiries, arrange bookings, manage bicycle intake, carry out inspections, prepare and confirm quotes, perform repairs and adjustments, complete quality checks, provide service summaries, and handle collection arrangements. We also use data to operate and secure the website, maintain records, process payments, manage communications, and meet legal, accounting, and business administration requirements.

Processing is limited to workshop administration, website operation, and related compliance needs.
02
Sharing partners

Service Providers

We may share personal data with service providers that help us operate the website, manage communications, process payments, store records, or support workshop administration. These recipients are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.

Operational recipients are used only to support the website and workshop process.
03
Legal basis

Legal Disclosures

We may disclose personal data where required to comply with law, court orders, lawful requests from public authorities, or to establish, exercise, or defend legal claims. We may also share information where disclosure is necessary to protect our rights, customers, staff, or workshop operations.

Legal disclosure is limited to what is necessary in the circumstances.
Privacy Contact

Contact Details

Email contact
support@cardirectorengine.click
Telephone contact
+44 7763 542154
Postal address
15 Paternoster Row, Sheffield, S1 2BX
Privacy contact
Contact Page

Use the contact details below for privacy questions, data requests, or policy-related correspondence.

Contact Page
User Rights

Your Rights

You may have rights to access your personal data, request correction of inaccurate information, ask for deletion in some circumstances, object to certain processing, or request restriction of processing. Where we rely on your consent, you may withdraw it for future processing. Some requests may be limited by legal, accounting, or operational obligations.

Available rights depend on the nature of the data and the legal basis for processing.
Requests

Making a Request

To make a privacy request, contact us using the details in this policy and describe the information or action you are requesting. We may ask for enough information to confirm your identity and locate the relevant records. If a request cannot be fully satisfied, we will explain the reason where appropriate.

We may need to verify identity before acting on a request.
Data Retention

Data Retention

We retain personal data for the period needed to manage enquiries, bookings, repairs, payments, service records, and any follow-up communication. Some records may be kept longer where necessary for accounting, dispute handling, legal compliance, or workshop administration. When data is no longer required, we delete it or anonymise it where that is appropriate.

We keep information only for as long as it is needed for the relevant purpose or legal requirement.
Policy Updates

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our services, website features, or legal requirements. The revised version will apply from the date it is posted, and we may take additional steps to draw attention to material changes where appropriate.

We review this notice when our practices or legal obligations change.
Data category

Data We Collect

We may collect your name, contact details, booking information, bicycle details, service history, payment-related records, and any information you choose to provide in connection with an enquiry or repair. We may also collect technical data such as device and browser information, page interactions, and cookie-related identifiers when you use the website.

The categories collected depend on whether you make an enquiry, book a service, or visit the workshop.
Collection source

How We Collect Data

We receive data from you when you contact us, submit a form, arrange a booking, bring in a bicycle for inspection or repair, or communicate with us by phone or email. We also obtain data from website operation, including logs, analytics tools, and cookie technologies, and from records created during intake, inspection, quotation, repair, collection, and follow-up communication.

Some information is provided directly, while other information is created during normal website and workshop use.
Cookie category

Cookie Types

The website may use essential cookies to support core functions, such as page navigation and form submission. It may also use preference cookies to remember settings and analytics cookies to understand how the site is used. Where required, cookie identifiers may be stored for a limited period and read again on later visits.

We use only standard cookie categories needed for site operation and basic measurement.
User control

Cookie Controls

You can usually manage cookies through your browser settings and, where available, through any cookie controls presented on the website. If you disable certain cookies, some site functions may not work as intended, and preferences may need to be set again on later visits.

Browser settings and cookie controls may limit non-essential tracking.